FAQs
What We Stand For
As research has shown, hyaluronic acid for cosmetic use works best when it is derived from a vegan source. We are not only committed to using the best plant-based ingredients in or skin products, but also we care about sustainability.
So when you buy from us you know that our company and products have zero tolerance for environmental abuses, the use of subpar and harmful ingredients, and testing on animals. Instead, we want to be firmly established as an ethical company with your complete satisfaction in mind. All our products are also backed by a 100%, 365-day, no hassle, money back guarantee if you are not completely thrilled with your purchase of our Ultimate Hyaluronic Anti-Aging Serum and any other product we carry.
We look forward to helping you reach your goals of radiant, beautiful, and healthy skin!
How much serum should I use?
Our serums are packed with good stuff for your skin so you only need to use a little. If you do notice any excessive drying you are using too much. Follow our serums with a good moisturizer or eye cream and you will see great results.
In what order should I apply my skin care products?
- Gently cleanse skin.
- Exfoliate skin, pat dry. If you are under 30 you should only exfoliate 3 times per week.
- Tone skin, allow to dry.
- Apply a thin layer of serum, allow to dry. If using multiple serums, apply the Ultimate Vitamin C first.
- Apply moisturizer.
When should I start to see results?
The length of time from when you start our serums until you see results varies with each person. The texture and consistency of your skin should start to improve after only a few days. Most people will start to see a brighter complexion and improvements in coloration as soon as 2-4 weeks, it may take others 6-8 weeks to see a significant difference. After around 6 months, you'll reach the maximum benefits.
Can I use the serum around the eyes?
Yes, we recommend the use of our product over your entire face including around the eyes. Our product nourishes and revitalizes the delicate skin around your eyes. Just be careful not to get any in your eyes. If this happens flush with water immediately.
Do you really offer a no hassle, no questions asked Money Back Guarantee?
Yes, you can get a full refund, including shipping costs, no questions asked within 60 days of your date of purchase. However, you are required to submit 15 before and after photos taken from every angle possible. After these photos have been reviewed by every member of our staff we will have a vote. If we vote unanimously to grant you a refund you will receive a refund check in 4-6 months. Of course that’s a joke! We had to see if anyone is actually reading this stuff. We will process your full refund, including shipping immediately. Our team is always here to help if you have any questions about our products, world geography, or skin care in general.
Can I use a Retin-A or a Retinol product with your Ultimate Vitamin C or Ultimate Hyaluronic Acid Serum?
Our serums work well with Retin-A and other Retinol based products. Both Retin-A and Retinol exfoliate your skin and will help our product work more effectively. If you have really sensitive skin and/or a light complexion be sure you are wearing a good sunscreen. Retinol based products make you skin more sensitive to sunlight. Apply serums before Retin-A or Retinol. Finish with a good moisturizer.
Are your products tested on animals?
We only test our products on Lion Fish, Scorpions, Rattle Snakes, and Honey Badgers. Can you imagine how hard it is to put Vitamin C serum on a Honey Badger? Sorry, another joke. We only hire animal lovers at Azure Naturals. It’s even on our job application. We would never test any of our products on animals, except for those intended for animals. Oops! I might have let the proverbial cat out of the bag. Stay tuned for our line of natural and organic pet products coming soon! By the way the Honey Badger is pound for pound the meanest animal on earth! At least according to the lid of my diet Snapple Raspberry Tea.
How long is the effective shelf life of your serums?
Our Ultimate Vitamin C and Ultimate Hyaluronic Acid serums have a shelf life of 2 years. Inventory doesn't last long and we are constantly making fresh batches of this popular product. We use Sodium Ascorbyl Phosphate, which is an extremely stable form of Vitamin C and is less prone to oxidation than other forms of Vitamin C and more effective for topical application. Sodium Ascorbyl Phosphate bio-converts easily and is instantly absorbed into your skin.
Do I need to refrigerate the serum?
Many of our customers prefer to refrigerate their serum to provide a nice cool feeling when you apply it to your skin, but it is not required and will not increase the effectiveness of the serum. Just remember to keep your serum out of direct sun light and avoid excessive heat. The amber bottles we use give our serums maximum protection and extend the effective shelf life of our serums at least 2 years, but we promise it works so well it will never last that long!
What is MSM?
MSM or Methylsulfonylmethane is found naturally in primitive plants, is present in small amounts in many foods and beverages. It's a nutrient that is found in most well know super foods such as broccoli, cabbage and brussel sprouts. It's a great anti-inflammatory agent and also helps the skin cells retain pliability and flexibility. In addition it makes the skin smoother and more hydrated.
What is Organic Herbal Infusion?
Organic Herbal Infusion is a mixture of Organic Gotu Kola, Organic Geranium, Organic Horsetail, and Organic Dandelion. Organic Gotu Kola works specifically to stimulate the production of collagen in the skin, as well as the growth of new skin cells. This translates into beautiful renewed, supple skin. Organic Horsetail doesn't come from a horse, but does contain a highly concentrated form of Silica. Silica is an age old beauty secret and is a major building block for hair, skin, and nails, Organic Geranium promotes incessant regeneration of skin tissue, helps treat acne, reduces inflammation, heals wounds, and reduces wrinkles. Organic Dandelion helps prevent the degeneration of skin cells and DNA. A key to anti-ageing is preventing free radical damage and Dandelion kicks free radical booty! Organic Aloe Vera is great for sun burns, toning, shrinking of pores, and a great source of silicon for the skin to recreate itself in the most beautiful manner possible.
What are the benefits of Hyaluronic Acid and how is yours derived?
Hyaluronic acid is naturally found in the extra-cellular matrix of human tissue. Topically applied hyaluronic acid forms an air permeable layer and penetrates into the dermis, thus boosting the elasticity and hydration of the skin. The protective breathable barrier on the skin locks in moisture which gives the skin a youthful appearance. The cuticle layer of the skin normally contains 10-20% water, however as we age it can drop to below 10%. Hyaluronic acid comes to the rescue with its unique ability to hold more than 1,000 times its weight in water, which is a key factor in allowing the skin to retain more water. It is an ideal ingredient in skin care products as it adjusts to the skins need for a moisturizing effect depending on the relative humidity of seasons and climate of an area. Hyaluronic acid also protects the epidermis by neutralizing reactive oxygen species generated by ultra violet light which would normally cause sunspots.
Currently, there are two forms of hyaluronic acid on the market; one derived from rooster comb (you guessed it, that's the red fleshy part of a rooster's head) and the other derived by the fermentation of yeast. I can assure you we don't have any roosters running around in our lab! Azure Naturals is 100% cruelty free and only uses 100% vegan approved material.